A new report concludes that the IRS needs to improve the timeliness and accuracy of it's response to complaints from taxpayers about math error adjustments.
Accounting Today posted an article this morning claiming that undercover investigators from the Treasury Department were kept waiting for sometimes up to 4 hours at some Taxpayer Assistance Centers. In a few of the cases, they were even told they would have to come back the next day because there were already too many taxpayers in line for the day.
Accounting Today wrote an article regarding the IRS not responding to taxpayer correspondence on time. The IRS has a self-imposed 30 day deadline to report to inquires from taxpayers and it looks like only about 19% of them are receiving timely and accurate responses. The report says the IRS mails "interim letters" to taxpayers, but doesnt provide them with any information specific to their accounts. This leaves the taxpayers not clear on what they need to do next.